Terms of service

Welcome to Heliophile! References to “we”, “us” and “our” refer to Heliophile. Heliophile operates this store and website, including all associated information, content, features, tools, products and services within orders to deliver a curated shopping experience for you (the “Customer”) (collectively the “Services”). Heliophile is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service, together with any policies incorporated herein by reference (hereinafter the “Terms of Service” or “Terms”), set out your rights and obligations when you use the Services.

Please read these Terms carefully, as they contain important information regarding your legal rights, including disclaimers and limitations of liability. By accessing, using or interacting with our Services, you agree to be bound by these Terms of Service and our Privacy Policy [Insert Link]. If you do not accept these Terms of Service or the Privacy Policy, you must not access or use our Services.

By agreeing to these Terms of Service, you warrant that you have reached the age of majority in your state or province of residence, and that you have consented to the use of the Services by any minor dependants under your supervision on devices owned, purchased or managed by you.

To use the Services, including browsing our online store or purchasing our products and services, you may be required to submit certain information such as your email address, billing, payment and delivery details. You represent and warrant that all information you provide to our store is true, accurate, up-to-date and complete, and that you hold all necessary rights to provide such information.

You bear full responsibility for safeguarding the security of your account credentials and all activities conducted under your account. You may not assign, sell, transfer or authorise your account to any third party.

We have taken reasonable efforts to display our products and services accurately within our online store. Nevertheless, colours and product appearances displayed on your screen may differ from the actual items due to variations in your device model, display settings and configurations.

We do not warrant that the appearance or quality of any product or service purchased will meet your expectations or match the visual presentation shown in our online store.

All product descriptions are subject to modification without prior notice, and we reserve the right of final interpretation. We retain the right to discontinue any product at any time, and may limit the quantity of any product supplied to any individual, region or jurisdiction on a case-by-case basis.

Submitting an order constitutes an offer to purchase goods. Heliophile reserves the right to accept or reject your order in its sole discretion for any reason. Your order is only confirmed upon formal acceptance by Heliophile; we only confirm an order once your payment has been received and processed. Please verify your order details carefully prior to submission; once an order is accepted, Heliophile may not accommodate cancellation requests. If we decline, amend or cancel your order, we will attempt to contact you via the email address, billing address and/or phone number provided at checkout.

Returns and exchanges for your purchases are governed solely by our Return Policy.

You represent and warrant that your purchases are for your personal or household use only, and not for commercial resale or export purposes.

Prices, discounts and promotions are subject to change without prior notice. The price applicable to a product or service is the rate valid at the time you place your order, which will be stated in your order confirmation email. Unless explicitly specified otherwise, displayed prices exclude taxes, shipping fees, handling charges, customs duties and import levies.

Prices published on our online store may differ from those in physical retail outlets, third-party online stores or other sales channels. We may run promotional campaigns from time to time which adjust pricing, subject to separate promotional terms that prevail over these Terms in the event of conflict.

You agree to submit current, complete and accurate purchase, payment and account information when making purchases from our store. You undertake to update your account details promptly, including your email address, credit card numbers and expiry dates, to enable us to process your transactions and contact you where necessary.

You represent and warrant that: (1) The credit card details you provide are genuine, valid and complete; (2) You are duly authorised to use the relevant credit card for the purchase; (3) Your credit card issuer will honour the charges incurred; (4) You will settle all charges incurred in accordance with published rates, including shipping, handling fees and all applicable taxes where applicable.

We accept no liability for shipping or delivery delays. All delivery timelines are estimates only and are not guaranteed. We shall not be responsible for delays caused by logistics carriers, customs clearance procedures or circumstances beyond our reasonable control. Title to the goods and the risk of loss shall pass to you once the products are handed over to the designated logistics carrier.

Our Services, including without limitation all trademarks, branding, text, visual content, images, graphics, product reviews, videos, audio materials, together with their design, selection and arrangement, are owned by Heliophile, its affiliates or licensors, and protected by domestic and international patent, copyright and other intellectual property laws.

These Terms grant you a licence to use the Services solely for personal non-commercial purposes. You may not copy, distribute, modify, create derivative works, publicly display, publicly perform, republish, download, store or transmit any materials from the Services without our prior written consent. Nothing in these Terms shall be construed as granting you any licence or right to use patents, trademarks, copyrights or other intellectual property belonging to Heliophile, Shopify or any third party unless expressly stipulated. Unauthorised use of the Services may violate intellectual property laws. Heliophile reserves all rights not expressly granted under this Agreement.

The name, logo, product and service names, designs and slogans of Heliophile are trademarks owned by Heliophile or its affiliates and licensors. You may not use such trademarks without Heliophile’s prior written approval. The name, logo, product and service names, designs and slogans of Shopify are trademarks of Shopify. All other names, logos, product and service names, designs and slogans appearing within the Services are trademarks of their respective owners.

You may be granted access to customer tools provided by third parties as part of the Services; we do not monitor, control or intervene in the operation of such tools.

You acknowledge and agree that we provide access to such tools “as available” without any warranties, representations, conditions or endorsements of any kind. We disclaim all liability arising out of or in connection with your use of optional third-party tools.

Your use of any optional tools hosted on our website is at your sole discretion and risk; you must verify and consent to the terms of service issued by the relevant third-party provider.

We may launch new features (including new tools and resources) via the Services in the future; such new features shall be deemed part of the Services and subject to these Terms of Service.

The Services may contain materials and hyperlinks to websites operated by external third parties (including embedded third-party functionalities). We do not review or verify the content or accuracy of any third-party websites you choose to access. You access such external platforms at your own risk upon leaving our Services.

We accept no responsibility for any loss or damage incurred from accessing third-party websites, or purchasing and using products, services, resources or content hosted thereon. Please review the terms and policies of third-party operators thoroughly prior to conducting any transactions. Direct all complaints, claims and enquiries relating to third-party goods and services to the relevant third-party provider.

Heliophile is powered by Shopify to deliver the Services to you. However, all sales and purchases conducted via our store are concluded directly between you and Heliophile. By using the Services, you acknowledge and agree that Shopify bears no liability for any aspect of transactions between you and Heliophile, including injuries, losses or damages arising from purchased products and services. You hereby irrevocably release Shopify and its affiliates from all claims, damages and liabilities arising out of or related to your purchases and dealings with Heliophile.

All personal data collected through the Services is governed by our Privacy Policy available at [Insert Link]. Certain personal information may also be processed under Shopify’s Privacy Policy. Your use of the Services confirms that you have read and understood our Privacy Policy.

As the Services are hosted on Shopify’s infrastructure, Shopify processes your personal data associated with your access and usage to operate and optimise the Services. Information you submit via the Services may be transferred to Shopify and third-party service providers located outside your jurisdiction for service fulfilment. Refer to our Privacy Policy [Insert Link] for full details on how we, Shopify and our partners process your personal information.

If you submit, upload, post, email or otherwise transmit any ideas, suggestions, feedback, comments, proposals, plans or other content (collectively “Feedback”), you grant us a perpetual, worldwide, sublicensable, royalty-free licence to use, reproduce, edit, publish, distribute and display such Feedback in any format for any purpose including commercial use. For example, we may utilise this licence to operate, evaluate, upgrade, improve and promote the Services while performing our contractual obligations under these Terms.

You further represent and warrant that: (1) You hold all necessary rights to submit the Feedback; (2) You disclose any remuneration or incentives linked to the submission of Feedback; (3) Your Feedback complies with these Terms.

We are not obligated to keep your Feedback confidential, provide compensation for submitted Feedback or respond to your Feedback.

We reserve the right (but shall not be obliged) to moderate, edit or remove content that we deem unlawful, offensive, threatening, defamatory, pornographic, obscene or otherwise objectionable, or content that infringes third-party intellectual property rights or breaches these Terms.

You agree that your Feedback shall not infringe third-party rights including copyright, trademark, privacy, publicity or other personal proprietary rights. Your Feedback must not contain defamatory, illegal, abusive or obscene material, nor computer viruses or malicious code capable of disrupting the operation of the Services or associated websites. You may not use false email addresses, impersonate other individuals or mislead us or third parties regarding the source of Feedback. You are solely responsible for the accuracy of any Feedback you submit; we assume no liability for Feedback posted by you or third parties.

Information displayed on the Services may occasionally contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, delivery charges, shipping lead times and stock availability. We reserve the right to correct such errors, inaccuracies and omissions at any time, and to revise information or cancel orders without prior notice (even after order submission) where information is found to be incorrect.

You may only access and use the Services for lawful purposes. You shall not directly or indirectly utilise the Services to: (1) Engage in unlawful or malicious activities; (2) Violate applicable international, national, provincial, state statutes, regulations and local ordinances; (3) Infringe our intellectual property rights or the intellectual property rights of third parties; (4) Harass, mistreat, insult, harm, defame, disparage, intimidate or injure our staff or any third party; (5) Disseminate false or misleading information; (6) Upload, receive, download or reuse material that violates these Terms; (7) Send unsolicited advertising or promotional content including spam, chain letters and junk mail; (8) Impersonate any individual or legal entity; (9) Conduct any conduct that restricts or interferes with other users’ enjoyment of the Services, or conduct deemed detrimental to the interests of Heliophile, Shopify or platform users, or that exposes them to liability.

Additionally, you undertake not to: (1) Upload or transmit viruses or malicious code designed to disrupt the functionality of the Services; (2) Copy, extract, resell or commercially exploit any component of the Services; (3) Collect personal information belonging to other users without authorisation; (4) Distribute spam, phishing emails or abuse the Services for fraudulent purposes; (5) Deploy bots, web crawlers, scrapers, automated tools, AI agents or manual automated processes to access the Services; (6) Interfere with, bypass or circumvent our security protocols, access authorisation mechanisms, robot exclusion headers and anti-access measures.

We reserve the right to suspend, disable or terminate your account without prior notice if we determine you have breached any provision of these Terms.

This Clause shall apply if you deploy, authorise or enable any automated agent to access, use or interact with the Services. An “Agent” refers to any software or service that operates autonomously or semi-autonomously on behalf of an individual or entity without continuous manual supervision.

No Agent may access or interact with the Services unless it properly identifies itself in compliance with Clause 14.4. We may block all Agent access where we issue a formal restriction against automated access.

We may implement technical controls to limit automated Agent access to the Services.

Agents must comply with the following requirements: (1) Declare automated origin in all HTTP/HTTPS requests by inserting Agent/[Agent Name] within the user-agent string; (2) Avoid concealing automated activity by simulating human browsing patterns or bypassing CAPTCHA and human verification systems; (3) Respond truthfully to human-or-bot verification challenges; (4) Not evade anti-automation restrictions deployed to regulate Agent access.

We may terminate this Agreement or suspend your access to the Services (in whole or in part) at our sole discretion without prior notice; you shall remain liable for all outstanding payments accrued up to the termination date inclusive.

Upon termination, the following Clauses shall remain in full force and effect: Intellectual Property, Feedback, Termination, Disclaimers, Limitation of Liability, Indemnification, Severability, Waiver, Entire Agreement, Assignment, Governing Law, Privacy Policy and all clauses intended to survive contractual termination by their nature.

Information provided via the Services is for general reference only. We do not warrant the accuracy, completeness or fitness of such information; you rely on such content entirely at your own risk. We accept no liability for losses incurred from reliance on materials published on the Services by you or other visitors.

Unless explicitly stated otherwise by Heliophile, the Services and all products supplied are provided on an “as is” and “as available” basis without representations, warranties or conditions of any kind, whether express or implied, including implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, durability, title and non-infringement. We do not guarantee uninterrupted, timely, secure or error-free access to the Services. Certain jurisdictions prohibit the exclusion of implied warranties, so this disclaimer may not apply to you locally.

To the fullest extent permitted by applicable law, Heliophile, its partners, directors, officers, employees, affiliates, agents, contractors, service providers, licensors, together with Shopify and its affiliates, shall not be liable for bodily injury, losses, claims or any direct, indirect, incidental, punitive, special or consequential damages including lost profits, lost revenue, lost savings, data loss and replacement costs, arising from your use of the Services or purchased products, whether based on contract, tort (including negligence), strict liability or other legal grounds. This includes losses stemming from errors or omissions in platform content, and damages caused by materials transmitted via the Services, even if we have been advised of the possibility of such losses.

You agree to indemnify, defend and hold harmless Heliophile, Shopify, our affiliates, partners, officers, directors, employees, agents, contractors, licensors and service providers against all third-party losses, damages, liabilities, claims and reasonable legal fees arising from: (1) Your breach of these Terms or incorporated supplementary policies; (2) Your violation of applicable laws or third-party legal rights; (3) Your access and use of the Services.

We will notify you of any indemnification claim; delayed notification shall not release your indemnification obligations unless you suffer substantial prejudice as a direct result thereof. We reserve the right to control the defence and settlement of such claims at your expense (including legal counsel selection) and shall not settle claims requiring non-monetary obligations from you without your consent (which shall not be unreasonably withheld). You shall cooperate fully with the defence process and supply relevant documentation.

If any provision of these Terms is adjudged unlawful, invalid or unenforceable, such provision shall be enforced to the maximum permissible extent under applicable law, and the unenforceable portion shall be severed from these Terms. Such ruling shall not affect the validity and enforceability of the remaining clauses.

Our failure to enforce any right or provision under these Terms shall not constitute a waiver of such right or provision.

These Terms together with our website policies and operational rules form the entire binding agreement governing your use of the Services, superseding all prior oral or written communications, agreements and proposals between you and us (including earlier versions of these Terms). Any ambiguity in the interpretation of these Terms shall not be construed against the drafting party.

You may not assign, transfer or delegate this Agreement or your rights and obligations under these Terms without our prior written consent; any purported assignment without approval shall be null and void. We may assign our rights and obligations under these Terms without your consent or prior notification.

These Terms of Service and any separate agreements entered into with you shall be governed by and construed in accordance with the laws of the jurisdiction where Heliophile is established. You and Heliophile consent to the exclusive personal jurisdiction of the courts of such jurisdiction.

Clause headings are inserted for convenience only and shall not limit or alter the interpretation of these Terms.

You may review the latest version of these Terms on this page at any time.

We reserve the right to revise, amend or replace any portion of these Terms by publishing updated versions on our website. It is your responsibility to check our website regularly for revisions. We will notify you of material amendments in compliance with applicable legislation, with revisions taking effect on the specified effective date. Your continued access and use of the Services following publication of updated Terms constitutes acceptance of the amendments.

For enquiries regarding these Terms of Service, please email us at zjz1394996939@gmail.com.

Heliophile Email: zjz1394996939@gmail.com